It seems that the washing sheet may not have dissolved properly. To prevent this problem, we recommend the following steps:
Use the recommended number of sheets for the amount of laundry. If you use too many sheets, they may not dissolve completely. Start by placing the clothes in the washing machine. Then place the HappyFresh laundry sheets directly on top of the clothes, a little further into the machine. Next, place the remaining clothes on top of the wash sheet. This layering technique helps to ensure that the sheet dissolves evenly during the wash cycle. We also suggest using warm water if possible, as it can help the sheet to dissolve more effectively. If you prefer to use cold water, it may also be helpful to dissolve the sheet in a small amount of warm water before putting it in the machine.
Please come back to us and ask the Ai agent to speak to a real person at the customer support if you still have problems after trying these tips!